Evans Automotive
The problem with reviews is that we cannot respond to whatever BS the respondent says to try and polish the bad review but here's my take from a recent visit. I do NOT recommend this place. Diagnostics are not free and they will charge you almost $150 regardless if you already know the issue. Their fees are as high as a dealership and will quote things that do not need to be replaced. They do not use competitive parts pricing and will list parts that are also dealership costs. When I spoke with the service manager, I told him the issue and that the AC compressor went out on my car. I told him that I needed a quote and he asked to see the vehicle to verify the issue and give me a quote. I work two full-time jobs so I sent my 16-year-old with the car. She keeps one of my credit cards for emergencies in her phone case and was asked for payment. Unfortunately, she assumed the $150 fee was legit and didn't question or call me in advance to dispute the charge. I called the service manager to dispute the charge and was told it was a mandatory charge. $150 to look at my car for 30 min. (equivalent to $300/hour) and YES, my daughter's location is ON so I have proof she was only there 30 minutes even though he disagreed. This shop charged me to tell me what I already knew and the quote to fix an AC compressor was almost $3000. If I wanted dealership prices and deal with shadiness, I would have taken it to a dealership. Not sure how this place stays open when they aren't competitive.