Dothan Auto Repair

I had heard of this shop by word of mouth and was excited to get my car in. The excitement sure went away after an entire 10 days of my car sitting there, with no outreach from the office or a diagnosis for my car. I don't know anyone who could just be patient for ten days without a ride. Thankful that I had family to help out. I was constantly calling as well as my boyfriend just to get a proper answer only to hear "let me call you back". The only actionable redemption was finally getting a real answer on what was wrong with my car as well as getting the diagnosis free of charge DUE to the lack of communication of their end. I did not move forward with their quote, it was almost $3000 for a timing chain. This establishment is much too disorganized for car services. It seems to me based off the reviews, you must know them to get the good work done. It's unfortunate!

I had heard of this shop by word of mouth and was excited to get my car in. The excitement sure went away after an entire 10 days of my car sitting there, with no outreach from the office or a diagnosis for my car. I don't know anyone who could just be patient for ten days without a ride. Thankful that I had family to help out. I was constantly calling as well as my boyfriend just to get a proper answer only to hear "let me call you back". The only actionable redemption was finally getting a real answer on what was wrong with my car as well as getting the diagnosis free of charge DUE to the lack of communication on their end. I did not move forward with their quote, it was almost $3000 for a timing chain. This establishment is much too disorganized for car services. It seems to me based off the reviews, you must know them to get the good work done. It's unfortunate!

Billy was awesome to work with. All of the men I had interaction with were kind and very knowledgeable. They called me up front with all prices and gave me options on what to do. I will definitely use them in the future.

These guys are the best. Always courteous, attentive to your needs. Through in review of your auto concerns and they work together to get it done.

I did some research. I think I picked the right place.

Excellent service never no complaints

Reviews looked good. Thought the pricing was good. Poor, poor communication and then very, very rude about it when we asked why no one would EVER call us back. We have 3 other vehicles we are looking to get serviced. Did not offer an explanation just said “well it’s ready now you want to are not” Told us the price which was the 3rd different amount but still seemed fair. Then the short man got irritated even more when we asked what repairs they did. The short guy was the only rude one who I think is in charge. Everyone else was nice. We were told the repair would take a week but it was just shy a day of being two weeks. The wait was inconvenient but we know things come up and just was shocked no one ever called us we always had to call them to find out what was going on. And then would have to call back because no one knew. Feel bad for Mr Evans because I’m dint think that is the service he wants people to have.

Reviews looked good. Thought the pricing was good. Poor, poor communication and then very, very rude about it when we asked why no one would EVER call us back. We have 3 other vehicles we are looking to get serviced. Did not offer an explanation just said “well it’s ready now you want to are not” Told us the price which was the 3rd different amount but still seemed fair. Then the short man got irritated even more when we asked what repairs they did. The short guy was the only rude one who I think is in charge. Everyone else was nice. We were told the repair would take a week but it was just shy a day of being two weeks. The wait was inconvenient but we know things come up and just was shocked no one ever called us we always had to call them to find out what was going on. And then would have to call back because no one knew. Feel bad for Mr Evans because I’m don’t think that is the service he wants people to have.

We recently took our older vehicle here after noticing the shop was very clean and seeing their decent Google reviews, which gave us confidence to give them a try. Unfortunately, our experience ended up being very frustrating. The car was kept for almost two weeks, and during that time we were rarely given updates unless we called ourselves. We were told several times that the car would be ready by a certain day, only to be told later on that no work had even been started yet? Very confusing and misleading. We completely understand that parts can take time, but the lack of honest communication and the repeated “it’ll be ready tomorrow” promises made the process extremely stressful. The car was eventually finished, and we truly hope the work was done well. However, the way the situation was handled — especially the rude and unprofessional response when we asked for clarification — left us very disappointed. Clear communication and basic courtesy go a long way, and unfortunately, that was missing here. We wanted to like this shop based on first impressions, but our overall experience just didn’t match the reviews we had read.